Why choose us

Our dedication to innovation has put us at the forefront of IT service provision. Here are just a few of the advantages we can deliver (we would be delighted to show you more) Here is how:

  1. Unrivalled customer service. Our job is to do the best job for you, and that is why our clients control the bonuses received by our engineers. If you are unhappy with the service you receive, you reduce the bonus; if you are happy, you can increase it. All these are achieved from our client portal
  2. Unparalleled accountability and insight. Good relationships rely on clear accountability. Our online portal and Our clear yet free telephone support lines ensures that you never feel out of the loop or out of control, It also serves as an unparalleled information resource, amalgamating industry best-practises, thousands of suggestions from our engineers and excellent ideas from customers.
  3. Superior skills matching. Working with the right people produces superior results. We have developed sophisticated systems to ensure that whatever the problem, and whatever your set-up, you always get the best person for the job. Someone you like, someone with the correct skill-set, someone familiar with your systems – and you can be assured that all our people are passionate about what they do.
  4. Proactive management. You can only get better if you understand your weaknesses. We automatically produce an in-depth IT audit, encompassing software and IT infrastructure, which helps us to help you make more informed decisions about upgrades, licensing and security.
  5. Open, flexible attitude. We like to listen. Our instant feedback systems means when you have something to say, good or bad, we hear it. That superior responsiveness is one of the key reasons our clients say they love working with Easy Broadband

All our relationships with our clients are built on three core tenets: Accountability, Honesty and Professionalism. We pride ourselves on our open, transparent business systems and actively seek client feedback. Here is how:

 

  1. Focus on feedback. We are always interested in what you think. You can provide optional feedback on every piece of work completed by any member of staff. This feedback directly affects engineer's bonuses.
  2. Complete accountability. Your problem is our problem. You can escalate any issue at any time, all the way to the CEO – even if it's a problem with your shift button sticking. Customers want control, and we endeavour to provide it.
  3. Regular reviews. We want to keep getting better. Every six months we survey every client to ensure a high level of satisfaction with our services and to seek ideas to help us continually improve. .
  4. Total transparency. Our on-line portal provides real-time information about how efficiently we are supporting you. You can see how quickly our service desk answers your phone calls, how long work takes to complete, the cost of particular services, and you can even determine which aspects of your infrastructure are costing more to support.
  5. Detailed invoicing. In our experience, clients are much happier when they know what they are paying for. Our invoices list every piece of work completed, how long it took, who did it and when. Further interactive financial reports are also available within our portal. This helps demonstrate the return-on-investment of using our services.

 

At Easy Broadband, our people are ‘your people’ – a crucial component of your day-to-day business operation. To ensure you get the best possible service, we invest a huge amount in staff training and everyone gets rewarded based on how you rate their input. Every valued customer is different, and we aim to impress you all. Here is how:

  1. Continuous training. Learning never stops. We continually train our staff in new technologies to ensure they give you best-practice advice based on the breadth of solutions available today.
  2. Broad skills base. Complex problems get solved faster if you have the right team. We can offer specialists in a broad range of disciplines, from project managers, security experts, disaster recovery consultants and networking specialists to back-office technicians. Our skills and accreditations cover all the technologies needed to support you, your colleagues and your infrastructure.
  3. High-calibre staff. You want the best – so do we. We have a stringent recruitment process, so ‘your people’ are the best in the business.
  4. Personal service. Good relationships make it easier to get the job done. We work hard to ensure all our staff are personable and friendly. At your request, and irrespective of your level of IT literacy, they will happily take the time to explain how or why things happen, or will simply get on with it – your choice.
  5. Lasting relationships. When you find somebody you like to work with, you want to hold onto them.

 

We have been supporting businesses for more than7 years. We know which solutions deliver true business value, without busting budget and cash flow constraints, and how to optimise for sector-specific requirements. Here is how:

  1. Business savvy. We are business people who also happen to be IT people. Our engineers have genuine commercial understanding and extensive experience in using technology to improve business performance..
  2. Performance first. We understand that the real value of IT services has nothing to do with supporting technology. Our focus is on supporting people – using technology to help improve their performance and to eradicate technology constraints.
  3. Intelligent feedback. If you want to make a good business decision, you need to know all the facts. That is why we ensure that all the useful information captured by us as part of supporting your business is provided back in easy-to-use, interactive charts and reports that can be used to inform subsequent decisions.
  4. Broad industry knowledge. Supporting a broad range of customers in disparate industries means we have learned a thing or two about tailoring solutions for specific markets. We can confidently recommend appropriate systems whatever your sector, and have wide-ranging experience with industry applications and processes.
  5. Thinking out of the box. We love a challenge. If you have a specific problem, our engineers and consultants can often provide unique insight into the solutions available.