Support

We offer two types of support, complementary and full support.

COMPLEMENTARY SUPPORT

Distinct from our "full support" service, "complementary support" is designed around the needs of businesses who have an expert, in-house IT function, but who still require additional expertise and input on a regular basis. In this scenario, some clients come to us for specific services such as network management or user support. Whilst others see us as an additional flexible resource, working in partnership with the manager responsible for IT services, and supplementing the in-house IT support team.

Complementary Support Service clients can, in effect, pick and choose from a menu of our services, enhancing their in-house team with our expertise, as they see fit. The full list of our IT services can be explored via the "Our Services" tab on the menu. In addition, for some clients we advise on Business Intelligence Services. Here, our advice helps management teams to make more of the data they hold, to facilitate better-informed decision making. We also offer advice and implementation of telephony technologies, integrating them with existing data networks, to deliver fully integrated and CRM-focused solutions. The key point for Complementary Service clients is that they decide which services they need – and when.

 

FULL SUPPORT

Distinct from our "complementary support" service, our ‘full support’ service is designed for customers who don’t have an expert in-house IT support function, and who prefer to focus management energies elsewhere. With ‘full support’, we take complete responsibility for our customer's overall IT requirements, managing day-to-day IT services, providing long-term advice regarding IT-related business issues, and delivering exceptional value.

How do we do it? These are just some of the features that we believe makes our service unparalleled:

  • Superior time-to-fix – our unique systems expedite problem resolution.
  • Proactive management - preventing issues before they affect you.
  • Focus on customer-satisfaction, not just technology. 
  • Transparent - online reports on every aspect of our service-delivery.
  • Highly trained staff - not just in technology, but also in customer services.
  • Flexible service offering - tailored exactly to your business needs.
  • Competitively priced - with real-time reports demonstrating where and how we deliver value.
  • And a range of complementary services and expert partners to meet all the demands of dynamic businesses

Easy Broadband is passionate about enabling customers to focus on their strengths; confident in the knowledge that their IT systems will reliably support them and their colleagues in their business pursuits. This has been our focus for over ten years and we believe we've become quite good at it. If you are serious about getting value from your current IT systems, or you're looking for ways to keep your business ahead of the competition, you will be amazed at how we can help.