Infrastructure support & maintenance

 We have the people and the technology to ensure that your core infrastructure remains an asset you can rely on to deliver business value. Your IT infrastructure is the framework that allows your organisation to function.

Whether your business is spread across multiple sites, or concentrated in a single area of activity, in today's technology dependent economy, very little business can be transacted if your IT infrastructure fails. As the old proverb says: “a chain is only as strong as its weakest link”. If one key component in your network fails, there is no network, however well maintained and resilient other components may be. We understand these crucial business truths.

Our expertly qualified engineers ensures that clients' infrastructure problems are pre-empted and/or resolved as swiftly as possible, minimising any impact on trading and profitability. “We are in business to keep you in business.”

We offer a combination of pre-emptive monitoring, reactive monitoring and rapid problem resolution, via a range of support applications incorporated within our platform. In terms of proactive monitoring: our proprietary server monitoring application (MonX™) allows us to predict and prevent many network problems before they impact on individual users. For reactive monitoring we use a market-leading monitoring tool, which alerts us the moment any core infrastructure element becomes unavailable.

Rapid problem resolution is enhanced by our proprietary and award-winning remote diagnostic tool (NETi™) which can identify the source of a specific problem exceptionally rapidly and accurately. Together these tools ensure that we can move from diagnosis to resolution as quickly as possible. We have the experience and the expertise to deal with problems as they arise, whether in the core server architecture, or elsewhere within the client network including firewalls, switches and hubs.

Outside of the network, Easy Broadband supports and manages connectivity, security and remote access needs and issues. Our infrastructure support and maintenance service does precisely what it says on the tin: minimising infrastructure downtime, and increasing productivity within your business.